Shipping policy
Shipping Policy
We ship from Spain worldwide, in neutral packaging and with email tracking on every order. Two rates: 5.90 € within Spain and 8.90 € outside Spain.
Spain
Mainland and islands, at the same price. Delivery in 3 to 5 business days.
Free shipping
To any destination, Spain included. Applied from that amount upwards. No codes, no odd conditions.
Outside Spain
One single price for any country. Delivery in 7 to 15 days.
Converted from euros; the exact amount is shown at checkout.
01Delivery times
Orders are prepared Monday to Friday. Orders placed at the weekend or on a public holiday are processed on the next business day.
Once dispatched, delivery normally takes 3 to 5 business days within Spain and 7 to 15 days outside Spain, depending on the carrier, the destination and customs clearance.
02Discreet packaging
Every order is sent in neutral packaging, with no reference to the contents or to the brand on the outside of the parcel.
Nobody will know what is inside except you.
03Tracking
When your order leaves our premises you will receive an email with the tracking number so you can follow the shipment.
If you cannot find it, check your spam folder before contacting us.
04Delivery issues
If your order does not arrive within the expected time, email us at info@highas.es with your order number and we will look into it.
If the parcel arrives damaged, report it to the carrier at the time of delivery and tell us within the following 48 hours, attaching photographs.
05Customs and taxes
Shipments outside Spain may go through customs clearance, and that step is the main reason the delivery window is wider.
Any duties, taxes or handling fees applied by the destination country are not included in the shipping price and are payable by the buyer.
06Legal status by country
The legal status of CBD and hemp varies from one country to another. If you are buying from outside Spain, it is your responsibility to check the rules in force in your own country before placing the order.
We are not liable for parcels held or destroyed by the customs authority of the destination country when local regulations are the cause.
07Incorrect addresses
Check the address carefully before confirming your order. Reshipments caused by an incorrect address supplied by the customer incur a new shipping charge.
08Age verification
Sales are restricted to people aged 18 and over. We reserve the right to request proof of age and to cancel any order that does not meet this condition, with a full refund of the amount paid.
Still have questions?
Read our returns conditions or write to us and we will reply as soon as possible.
