Refund policy
Refund Policy
You have 14 calendar days to withdraw from your purchase. If the product arrived defective or was not what you ordered, we will resolve it at no cost to you.
Time limit
Calendar days from receipt of the order. No justification required.
Exchanges
Home collection within Spain. From anywhere else you send it to us and we ship you the new one.
If the fault is ours
Defective product or incorrect order: collection, reshipment or refund, all at our expense, in any country.
Converted from euros; the exact amount is shown at checkout.
How it works
Email info@highas.es with your order number and the items concerned.
We confirm whether the item is eligible for return and provide the return address or arrange collection.
Once the item has been received and inspected, we process the refund within a maximum of 14 calendar days.
01Right of withdrawal
You have 14 calendar days from receipt of the order to withdraw from the purchase without giving a reason, in accordance with Spanish Royal Legislative Decree 1/2007, the General Law for the Protection of Consumers and Users.
To exercise this right, email info@highas.es with your order number and the items you wish to return.
02Return shipping cost
Return shipping costs are the customer's responsibility, unless the product arrives defective or does not match the order, in which case we cover them in full.
Original shipping charges are refunded as required by consumer protection law.
If you are returning from outside Spain, the return transport is at your own expense and usually costs more than the original shipping charge.
03Product or size exchanges
If you want an exchange rather than a refund, the fee is 9.90 € in any country. It is paid online when requesting the exchange, before the parcel is moved. You can choose how to proceed:
- We collect it, Spain only. We arrange collection from your address and send you the new item.
- You send it, from any country. You get it to us at your own expense and the fee covers shipping the new item to you. This is the only option available outside Spain.
The item being exchanged must meet the same conditions as a return: intact seal, unused and in its original packaging.
04Hygiene exceptions
For hygiene and health reasons, sealed products cannot be returned once the seal has been broken after delivery. This applies to:
- CBD flower and hash
- CBD oils
- Vapes and cartridges
- Rolling papers and tips with an opened seal
This exception is set out in Article 103(e) of Spanish Royal Legislative Decree 1/2007. If the seal is intact and the product is unused, it may be returned within the applicable period.
05Condition of products
Items must be returned in their original condition, with their packaging and labels.
Clothing must not have been worn or washed.
06Refund
Once the item has been received and inspected, we process the refund within a maximum of 14 calendar days, using the same payment method as the original purchase.
07Defective products or incorrect orders
If you receive a damaged, defective or incorrect product, email info@highas.es within 48 hours of delivery and attach photographs.
We cover collection and either reshipment or a refund, as you choose, at no cost to you.
08Legal guarantee
Products are covered by the three-year statutory conformity guarantee established by Spanish law for goods purchased from 1 January 2022.
This guarantee does not cover normal wear and tear or damage caused by misuse.
Need to return or exchange something?
Email us with your order number and we will resolve it as soon as possible.
