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Frequently Asked Questions

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Frequently asked questions

Everything you need to know about CBD, shipping, payments and the legal side. If you still have a question, drop us a line.

About CBD

Does CBD get you high?+
No. CBD (cannabidiol) is not psychotropic: it does not get you high. Our products contain less than 0.2% THC, so you get the aroma and the flavour without the buzz of conventional cannabis.
Is it legal to buy CBD?+
We sell our products in line with Spanish hemp regulations, as collector's items and with a THC content below the legal limit. The legal status of CBD varies from one country to the next, so if you are buying from outside Spain it is on you to check the rules where you live before you order. They are intended for adults aged 18 and over.
What is the difference between flowers, hash and oil?+
Flowers are the buds of the CBD hemp plant. Hash or resin is the pressed extract of the plant. Full spectrum oil is a drop extract that keeps the whole cannabinoid and terpene profile. Each format gives you a different experience.
What does full spectrum mean?+
It means the extract keeps the full set of natural cannabinoids and terpenes from the plant (within the legal THC limits) instead of isolating CBD on its own. A lot of people prefer it for that whole plant profile.
Can CBD show up on a drug test?+
Full spectrum products contain traces of THC (below 0.2%). With heavy use it could in theory be detected. If you get tested, keep that in mind before you use them.

Shipping and delivery

Which countries do you ship to?+
We ship from Spain to the whole world. The rate is 5.90 € within Spain and 8.90 € outside Spain, and shipping is free on orders from 60 € upwards to every destination. Keep in mind that the legal status of CBD varies from one country to the next, so if you are buying from outside Spain it is your responsibility to check the rules where you live before you order.
How long does my order take?+
We prepare orders Monday to Friday. Within Spain, delivery normally takes 3 to 5 business days, and 7 to 15 days outside Spain, depending on the carrier, the destination and customs processing.
Is shipping discreet?+
Completely. We ship in plain packaging, with no reference to the brand or the contents, for maximum privacy.
When is shipping free?+
Shipping is free on orders from 60 € upwards, to any destination, with no codes and no unusual conditions. Below that, the rate is 5.90 € within Spain and 8.90 € outside Spain. You will see the exact amount in your cart before you pay.
Do you track orders?+
Yes. When we ship your order we send you an email with the tracking number so you always know where it is.

Payments

Which payment methods do you accept?+
Credit/debit card and PayPal. Pick whichever is easiest for you at checkout.
Is it safe to pay on the site?+
Yes. Every transaction is processed through secure, encrypted payment gateways. We never store your card details.

Returns

Can I return a product?+
You have 14 calendar days from delivery to withdraw from your purchase. For hygiene and safety reasons the product must be unopened, sealed and in its original condition.
What do I do if my order arrives damaged?+
Email us at info@highas.es with your order number and a photo of the problem within 48h of delivery and we will sort it out.

Legal and age

Do I have to be of legal age?+
Yes. Sales are restricted to adults aged 18 and over. By buying, you confirm that you meet this requirement.
What use are the products intended for?+
They are sold as collector's items. The information on this site is for guidance only and does not constitute medical advice. If you have any health concerns, consult a professional.

Physical shop

Do you have a physical shop?+
Yes. On top of the online shop we have a physical shop in Valencia, in the Benimaclet neighbourhood (Carrer del Doctor Vicent Zaragoza 9). Drop by to see the product and get advice in person. Opening hours: Monday to Wednesday from 17:00 to 21:00, and Thursday to Saturday from 12:00 to 14:30 and from 17:00 to 21:00 (closed on Sundays). You can see the location and the reviews on our Google listing.

Can't find your answer?

Our team will be happy to help you.

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